If you need to contact us for any reason regarding an order or you have a sales enquiry, please use the form below. We also appreciate any comments you might have about our website, products and our service as we continually strive to improve the customer experience. Standard reply time is under 12 hours.

N.b. If you want to ask a question about a product, please always use the Availability Check form accessible from the product's page. Using this form will cause delays.

If you need to contact us by post, the address is

JSO - jewellery shop online
18 St Cross Street
Hatton Garden
London
EC1N 8UN

tel. 0207 242 5585

N.b. the form above is our preferred mode of contact. The telephone line is open 9am-2pm Mon-Fri, however please note that we cannot accept orders over the telephone and we cannot guarantee that the line will be manned at all times.

* By submitting a testimonial you express your permission for it to be displayed along with your first name and town on the JSO website.